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Automating Refusals Registry in Stores
For a long time, cashiers and frontline staff in retail stores that sell restricted goods have had to keep a manual registry when refusing sales of restricted goods to apparently underage clients. Not only is the process onerous and difficult to keep up with, but it’s also a primitive way to solve the problem.
For retail chains with multiple stores, it can be an arduous task to understand how refusals are being maintained at company level and which stores are ideal candidates for mystery shopper interventions. As a result, businesses end up spending a lot of money buying mystery shopper services.
We are happy to announce that we are automating the refusal registry as part of our latest updates on the AgeAI app. AgeAI is an innovative, AI-powered, GDPR (UK) certified application designed to automate in-store age verification. It provides field staff support in estimating the age of customers, particularly when selling age-restricted products such as alcohol, tobacco or vapes.
🛠️ What’s the value?
Traditionally, stores relied on manual, offline registers to document refusals—time-consuming and prone to errors. Now, with AgeAI, this process is fully automated, offering:
🔹 Streamlined tracking for improved accuracy and efficiency
🔹 Centralized metrics across multiple stores for compliance management
🔹 Actionable feedback to enhance staff training and ensure accountability
This automated register simplifies the process of managing refusals and enhances age verification compliance.
💡 Why is it important to maintain a refusals register?
✔️ Automated Date of Birth Calculation: Displays the minimum DOB required for a customer to be over 18, eliminating guesswork for cashiers during ID checks.
✔️ Centralized Compliance Dashboard: Provides a full business-level view of refusal logs across multiple stores. This helps store chains analyze patterns, manage compliance, and reduce risks efficiently.
✔️ Mystery Shopping Optimization: By highlighting patterns in refusal logs, businesses can strategically direct mystery shopping efforts, saving significant costs while improving operational compliance.
✔️ Proactive Staff Training: Identifies areas where additional staff training might be required, ensuring consistent and accurate age verification processes.
By keeping this record, businesses gain better insights, enabling them to address challenges proactively and provide customers with a smoother experience.
At AgeAI, we’re here to help businesses stay compliant, reduce friction, and enhance customer satisfaction—because we believe compliance doesn’t have to come at the cost of a great in-store experience.
